Listen across every touchpoint
Bring surveys, QR codes, links, and service conversations into one reliable feedback loop. Every response keeps its context.
Explore capabilityExperience intelligence for teams that care
Grounded gives growing teams a simple way to listen, understand, and act on the feedback that shapes their next decision.
Experience pulse
Average experience score
+12.4%
Signal worth a closer look
Wait-time mentions rose 18% this week.
Designed for teams who want to move from feedback to follow-through.
One connected workspace
Grounded keeps the question, the response, the trend, and the next step connected—so your team can make a decision without opening five different tools.
Bring surveys, QR codes, links, and service conversations into one reliable feedback loop. Every response keeps its context.
Explore capabilitySee themes, tone, NPS, and response volume together so your team can separate a one-off comment from a pattern worth acting on.
Explore capabilityRoute follow-ups, share a clear priority, and mark the business events that help explain a shift in experience.
Explore capabilityBuilt for the moments that matter
Whether you are improving a service, validating a product, or leading a customer program, Grounded gives everyone a shared starting point.
Customer experience
Give frontline teams a simple view of what customers need and where friction is building.
Product research
Collect the signal behind a request, then connect it to the release or experiment that followed.
Service operations
Spot recurring issues early and give owners the evidence to close the loop with confidence.
A shared view of what changed
Context over noise
Use structured questions and open text together. Grounded organizes responses into a view your whole team can understand, discuss, and improve.
Find repeat themes. Move from an isolated comment to the pattern underneath it.
Keep the context. Connect each response to its link, channel, and time period.
Share the next move. Give owners a clear place to follow up and learn.
A program your team can grow into
1 view
for responses, trends, and team follow-through
4 ways
to share a feedback link with the people you serve
0 silos
between an insight and the person who can act on it
Simple paths forward
Start with the essentials, then add the depth your program earns.
Starter
$29
per month
For small teams building their first dependable feedback loop.
Growth
$79
per month
For teams turning feedback into a shared operating rhythm.
Scale
Custom
for your organization
For multi-location programs that need governance and support.
Resources
Practical guides for teams building feedback habits that last.
Ready when you are
Start with a focused feedback loop, then build the system your team needs to keep improving.